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What These Legal Terms Mean for Your Account

The terms on this page set out how liverpool8888 operates your account, handles your information, and defines what applies when you use this platform — where local law in Malaysia permits.

Account TermsData & PrivacyJurisdiction-Dependent AccessTouch 'n Go eWallet & Boost Policy ContextContact Rights
liverpool8888 What These Legal Terms Mean for Your Account
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If a clause in these terms affects your account, your payment access, or your data, we want to hear from you directly. Our support team handles policy queries through the channels below — pick whichever suits your situation, and keep your account reference ready so we can pull up your file without delay.

Live Chat Available through the account dashboard for real-time policy queries. Raise any legal concern, account suspension question or terms clarification here and we will respond with the relevant clause.
Email Support Use email for formal written requests — data access, account history under FPX or DuitNow transactions, or a documented complaint. We acknowledge within one business day.
Account Help Centre The Help Centre holds the current version of all policy documents. If you need the exact wording of a clause before contacting us, start there — it reflects the most recent update.
ACCOUNT SECURITY & DATA

How We Handle Data, Cookies and Account Security

Your account information and payment records — including any transaction made through Touch 'n Go eWallet, Boost, or GrabPay — are handled under a defined retention policy. We use SSL encryption on all account and payment pages, and session tokens expire automatically after inactivity to reduce unauthorised access risk. Cookies on the platform serve session management and preference recall — no third-party advertising cookies are dropped without notice.

Data Retention

Account data and payment transaction records are retained for the period required under applicable policy. You may request a summary of what we hold by contacting support through live chat or email.

Cookie Policy

We use session and functional cookies only. These keep you logged in across pages and recall your wallet preference — Touch 'n Go eWallet or Boost — between visits. You can clear them via your browser settings.

Account Security Practices

Each login triggers an OTP to your registered mobile number before the account opens. If you receive an OTP you did not request, contact us immediately — do not share the code with anyone.

Requesting Changes or Corrections

To update personal details, close your account, or request a data export, submit a written request through email support. Include your account reference and we will process it within the timeframe set in our data policy.

Common Questions About Your Rights and Our Policies

The questions below cover what we get asked most when it comes to account rights, data handling, policy updates and access conditions. If your question is not here, live chat is the fastest route to a direct answer.

Access depends entirely on local law in your region. Use the platform only where your local law permits. We do not override or advise on local legal conditions — that determination is yours to make.

We hold your registration details, login history, and payment transaction records — including those made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Request a summary at any time through email support.

Submit a written request by email, including your account reference number. We will confirm receipt and provide the data summary within the timeframe stated in our current data retention policy.

Yes. Send a deletion request through email support. Some transaction records may be retained for the minimum period required under applicable policy before full removal is completed — we will confirm the timeline.

We post a notice visible at your next login whenever material policy changes occur. Continuing to use the account after that notice constitutes acceptance. You can also request the current version from the Help Centre at any time.

We suspend the account immediately pending verification. Our team will contact you via your registered details. You can also trigger a review yourself by contacting live chat if you notice unusual activity or receive an unexpected OTP.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.